2015 Articles › 05.11.2015

05.11.2015 HANGZHOU, China

Xizi Otis Recognized for Service Quality with China’s Preferred Service Brand Award

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Caption: (Third from right) Representing Xizi Otis was Yin Jun, service sales manager, who accepted the award.
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Xizi Otis Elevator Co. Ltd. (Xizi Otis) has received the 2014 Annual National Government Procurement Preferred Service Elevator Brand Award in recognition of the quality and strength of its maintenance and after-sales service. Xizi Otis is a subsidiary of Otis Elevator (China) Investment Co. Ltd., which is a part of UTC Building & Industrial Systems, a unit of United Technologies Corp. (NYSE: UTX).

The award was presented at the 10th annual National Government Purchasing and Collective Buying Conference, which was co-hosted by Government Procurement Information and www.caigou2003.com. Xizi Otis was selected for the award following the award selection panel’s assessment that included evaluation of its maintenance systems, emergency response, parts center, service technicians and customer satisfaction.

“The Preferred Service Brand Award shows that Xizi Otis is setting a benchmark for service excellence, which benefits the public in China,” said Alan Cheung, president, Xizi Otis. “We are honored to receive this recognition and are committed to continue to deliver high-quality elevator products and services that support China’s ongoing urbanization.”

Xizi Otis adheres to the global standards of quality and service of Otis, the world’s leading manufacturer, installer and maintainer of elevators, escalators and moving walkways. Xizi Otis has built a national service network serviced by thousands of employees. This dedicated team aims to deliver quality service for customers with a 24/7 service availability.

As a part of its continuous improvement commitment, Xizi Otis has launched a Quality Assurance Service Plan to provide professional inspections for Xizi Otis elevators throughout China, regardless of whether they are maintained by Xizi Otis or not. Following inspection, elevator owners or management companies can take action as needed to address any issues identified. The new service plans aim to help ensure the reliability, quality and safety of elevators in China. In the future, Xizi Otis will continue to invest in further expanding and enhancing its service network to better serve China’s fast-growing cities.

Xizi Otis is also actively promoting elevator safety awareness to the industry and the public through multiple channels. In 2013, Xizi Otis joined the General Administration of Quality Inspection and the Ministry of Education to launch the “100 Cities, 10,000 Schools” elevator safe-riding campaign. By the end of 2014, the campaign had reached more than 74,000 students in 40 cities in 14 provinces including Zhejiang, Xinjiang, Jiangsu, Shanghai, Shaanxi, Qinghai and Gansu. In addition, 25,000 copies of the Elevator Safe Riding Educational Book were donated to children in more than 100 schools.

For more information, visit www.xiziotis.com.

About Xizi Otis
Xizi Otis Elevator Co., Ltd is a subsidiary of Otis Elevator (China) Investment Company Limited, which is a part of UTC Building & Industrial Systems, a unit of United Technologies Corp. (NYSE: UTX). Founded in 1997, Xizi Otis has two manufacturing facilities, in Hangzhou and Chongqing, as well as a testing lab accredited by the Certification and Accreditation Administration of the People’s Republic of China (CNAS) and an R&D center staffed by more than 120 engineers.

About Otis
Otis is the world’s largest manufacturer and maintainer of people-moving products, including elevators, escalators and moving walkways. Founded more than 160 years ago by the inventor of the safety elevator, Otis offers products and services through its companies in more than 200 countries and territories, and maintains more than 1.8 million elevators and escalators worldwide. Otis is a part of UTC Building & Industrial Systems, a unit of United Technologies Corp., a leading provider to the aerospace and building systems industries worldwide. For more information, visit www.otis.com.

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